We strive for customer satisfaction. Learn about our refund process and eligibility criteria.
At Aydevweb, we're committed to your satisfaction. If you're not happy with your purchase, we'll work with you to make it right. This policy outlines our refund procedures and eligibility criteria.
We offer refunds under specific circumstances. Please review the eligibility criteria below:
| Service Type | Refund Eligibility | Timeframe | Conditions |
|---|---|---|---|
| Digital Products (Scripts, Templates) |
✅ Eligible | 7 days | Product doesn't work as described, technical issues we can't resolve |
| Custom Development (Before Delivery) |
✅ 50% Refund | Before delivery | Project cancellation before final delivery, 50% of paid amount |
| Custom Development (After Delivery) |
❌ Not Eligible | After delivery | Once project is delivered and accepted, no refunds |
| Subscription Services | ✅ Pro-rated | Anytime | Pro-rated refund for unused portion of subscription period |
| Downloaded Products | ❌ Not Eligible | After download | Once product is downloaded, refunds not available |
The following items and services are generally non-refundable:
Our refund process is designed to be straightforward and transparent:
Reach out to our support team within the refund timeframe
Explain the issue and provide relevant order information
We'll review your request and propose a solution within 48 hours
If approved, refund processed within 5-7 business days
Refund processing times vary depending on the payment method:
The time it takes for the refund to appear in your account depends on your bank or payment processor.
We understand that sometimes special circumstances arise:
If you've been charged twice for the same product, contact us immediately. We'll refund the duplicate charge within 24 hours of verification.
If you're experiencing technical issues with our products, we'll first attempt to resolve them. If we cannot fix the issue within a reasonable time, we'll process a full refund.
For subscription services, if we experience significant downtime (more than 24 hours), we'll provide service credits or pro-rated refunds.
To request a refund, please follow these steps:
If you're not satisfied with our refund decision:
For refund requests or questions about this policy, please contact us:
We're here to help resolve any issues and ensure your satisfaction.
• Refund requests must be made within the specified timeframe
• We reserve the right to refuse refunds that don't meet our policy criteria
• All refund decisions are made at our discretion
• This policy may be updated without prior notice
This Refund Policy was last updated on January 1, 2025.
