General Questions
What services does Aydevweb provide?
Aydevweb specializes in premium SaaS solutions and website development services including:
- Custom website and web application development
- SaaS platform development and deployment
- AI automation and integration services
- E-commerce solutions and online stores
- Website templates and ready-to-use scripts
- Technical support and maintenance services
- API development and integration
How long does delivery take?
We pride ourselves on fast delivery while maintaining quality:
- Standard Scripts: 24-48 hours
- Custom Development: 3-7 days depending on complexity
- Complex Projects: 1-2 weeks with progress updates
- Urgent Requests: Express delivery available (additional fee)
We provide regular updates throughout the development process.
Do you offer technical support?
Yes! We provide comprehensive technical support:
- 24/7 Basic Support: Available for all customers
- Priority Support: Faster response times for premium customers
- Setup Assistance: Help with installation and configuration
- Bug Fixes: Free fixes for any issues in our products
- Updates: Regular security and feature updates
Support is available via WhatsApp, Telegram, and email.
Payment & Pricing
What payment methods do you accept?
We accept various payment methods for your convenience:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers
- Cryptocurrency (Bitcoin, Ethereum)
- Mobile Money (Selected regions)
All payments are processed through secure, encrypted channels.
Are there any hidden fees?
No hidden fees! Our pricing is transparent:
- All prices are clearly displayed before purchase
- No setup fees for standard products
- Custom development quotes include all costs
- Payment processing fees are included in the price
- We provide detailed invoices for all transactions
If additional costs arise during custom projects, we'll discuss them with you first.
Do you offer refunds?
We have a fair refund policy:
- Digital Products: Refunds within 7 days if product doesn't work as described
- Custom Development: 50% refund if project is cancelled before delivery
- Services: Case-by-case basis depending on work completed
- Non-refundable: Products that have been downloaded or customized
Contact us within 24 hours if you encounter any issues.
Technical Questions
What technologies do you work with?
We work with a wide range of modern technologies:
- Frontend: HTML5, CSS3, JavaScript, React, Vue.js, Angular
- Backend: PHP, Node.js, Python, Laravel, Express.js
- Databases: MySQL, PostgreSQL, MongoDB, Firebase
- Mobile: React Native, Flutter, Ionic
- AI/ML: TensorFlow, PyTorch, OpenAI APIs
- Cloud: AWS, Google Cloud, Azure, DigitalOcean
Do you provide source code?
Source code availability depends on the product:
- Custom Projects: Full source code provided upon completion
- Standard Scripts: Source code included with purchase
- SaaS Products: Cloud-based, no source code transfer
- Licensed Products: May have usage restrictions
We believe in transparency and provide documentation with all code.
Can you work with existing codebases?
Absolutely! We frequently work with existing projects:
- Code review and optimization
- Feature additions and enhancements
- Bug fixes and performance improvements
- Technology migration and upgrades
- Integration with third-party services
Share your project details, and we'll provide a customized solution.
Custom Projects
How do custom projects work?
Our custom project process is straightforward:
- 1. Consultation: We discuss your requirements and goals
- 2. Proposal: We provide a detailed project proposal and quote
- 3. Agreement: You review and approve the project scope
- 4. Development: We build your project with regular updates
- 5. Testing: Thorough testing and quality assurance
- 6. Delivery: Final delivery and deployment assistance
- 7. Support: Ongoing support and maintenance
What's included in custom development?
Our custom development packages include:
- Complete project planning and architecture
- UI/UX design and development
- Backend development and database design
- Testing and quality assurance
- Deployment and setup assistance
- Documentation and user guides
- Basic training and support
- 30 days of free technical support
Can I request modifications after delivery?
Yes, we're flexible with post-delivery modifications:
- Minor Changes: Free within 30 days of delivery
- Major Features: Quoted separately based on complexity
- Ongoing Maintenance: Available through support plans
- Emergency Fixes: Priority handling for critical issues
We maintain version control and can easily implement changes.
